Training for Intervention ProcedureS (TIPS) Certification Practice Exam

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Why is it important to give the guest a reason for your actions during an intervention?

To divert their attention
To establish credibility
To justify your authority
To make them feel guilty

The correct answer is: To establish credibility

Providing a guest with a reason for your actions during an intervention establishes credibility, which is crucial in maintaining trust and rapport. When a guest understands the rationale behind your actions, they are more likely to perceive you as knowledgeable and trustworthy. This can reduce tensions and foster cooperation, as guests are more inclined to accept guidance or correction when they see it is based on clear reasoning or established protocols. When credibility is established, it enhances the effectiveness of the intervention and allows for a more constructive dialogue. This communication can ultimately lead to a more positive outcome, as the guest feels respected and informed rather than controlled or reprimanded.