Training for Intervention ProcedureS (TIPS) Certification Practice Exam

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What is the recommended approach to communicate effectively during an intervention?

Use vague language to avoid confrontation
Utilize "I" statements
Make general assumptions about feelings
Speak in the third person

The correct answer is: Utilize "I" statements

Using "I" statements is the recommended approach to communicate effectively during an intervention because this technique emphasizes personal feelings and ownership of one's thoughts. By framing communication in terms of one’s own experiences and emotions, the speaker can express their perspective without making accusatory claims or judgments about the other person's behavior. For example, saying, "I feel concerned when I see you struggling," focuses on the speaker’s feelings rather than assigning blame, which can help to reduce defensiveness and open the door for a more constructive dialogue. In contrast, employing vague language can obscure the message and may lead to misunderstandings, while making general assumptions about feelings can lead to misinterpretations and can alienate the person being addressed. Speaking in the third person may create distance and reduce the personal connection essential for effective communication during an intervention. Overall, using "I" statements fosters a more respectful and empathetic environment, facilitating a more productive exchange.