Training for Intervention ProcedureS (TIPS) Certification Practice Exam

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What is the protocol if a guest presents a counterfeit ID?

Accept the ID if it seems real
Refuse service
Verify the ID with authorities
Ask for another form of ID

The correct answer is: Refuse service

When a guest presents a counterfeit ID, the appropriate response is to refuse service. This action is crucial for several reasons. First, serving someone with a fake identification undermines the legal obligations establishments have regarding age verification and responsible service of alcohol. By refusing service, staff are adhering to laws designed to prevent underage drinking and ensure a safe environment for all patrons. Additionally, accepting a counterfeit ID could expose the establishment to legal repercussions and liability issues. It's also important for staff to be trained to recognize the signs of counterfeit identification, which includes unusual features, discrepancies, or a lack of security elements that genuine IDs typically possess. Choosing to refuse service is a responsible action that protects both the establishment and its customers, ensuring compliance with relevant laws and maintaining a culture of safety.