Training for Intervention ProcedureS (TIPS) Certification Practice Exam

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How should a server approach a guest who appears intoxicated?

With open hostility
Using a calm and non-threatening manner
By ignoring them completely
With accusations and demands

The correct answer is: Using a calm and non-threatening manner

Approaching a guest who appears intoxicated requires a significant level of sensitivity and professionalism. A calm and non-threatening manner is essential in this situation because it helps to de-escalate any potential tension and ensures that the guest feels respected and safe. This approach allows the server to address any concerning behavior without provoking defensiveness, which could lead to a negative or confrontational outcome. When a server adopts a calm demeanor, it also sets an example for other staff and patrons, reinforcing a positive and responsible service environment. This method allows the server to communicate effectively, possibly guiding the guest toward responsible choices, such as limiting alcohol consumption or arranging alternative transportation if necessary. Engaging the guest in a non-threatening way fosters trust and opens up a dialogue that can facilitate a better resolution for everyone involved.