Training for Intervention ProcedureS (TIPS) Certification Practice Exam

According to the intervention guidelines, what should you provide to the guest?

1. A reason for the intervention

2. Confidential information about other guests

3. A list of rules they have broken

4. Evidence of their behavior

The correct answer is: A reason for the intervention

The correct choice emphasizes the importance of transparent communication when intervening with a guest. Providing a reason for the intervention helps the guest understand the context of the situation and the rationale behind the action being taken. This approach fosters clarity and can lead to a more constructive dialogue, allowing the guest to reflect on their behavior and recognize the implications it may have on themselves and others. When guests are informed about the reasons behind interventions, they are more likely to respond positively and make the necessary adjustments to their behavior. This principle aligns with established hospitality practices that prioritize guest relations and create a respectful environment for all. Other options, such as sharing confidential information about other guests or supplying evidence of a guest's behavior, could violate privacy policies or lead to unnecessary confrontations. Presenting a list of rules that have been broken might come across as punitive rather than instructive, potentially escalating the situation instead of resolving it constructively. Thus, providing a reason for the intervention stands out as the most effective response in this scenario.